Return & Refund Policy
Effective Date: 16th April, 2025
We want you to love every piece you purchase from Blexxo. If something doesn’t work out, we’re here to help.
Please review the guidelines below for returns, exchanges, and refunds.
1. Eligibility for Returns
We accept returns on eligible items within 7–14 days of delivery, depending on your location. To qualify for a return:
Item must be unworn, unwashed, and in original condition
Tags and original packaging must be intact
Proof of purchase (order confirmation or receipt) is required
Non-returnable items include:
Sale or clearance items
Intimate wear (e.g., underwear, swimwear)
Customized or made-to-order pieces
2. How to Initiate a Return
To start a return, please email us at [email protected] with:
Your order number
The item(s) you wish to return
Reason for the return
We’ll respond with return instructions and the appropriate return address. Please do not send items back without contacting us first.
3. Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged, defective, or incorrect. We recommend using a trackable shipping service as we are not responsible for lost or undelivered returns.
4. Exchanges
We currently do not offer direct exchanges. If you’d like a different size or color, simply return the original item (if eligible), and place a new order for the item you want.
5. Refunds
Once we receive and inspect your returned item, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–10 business days.
If your return is rejected (e.g., signs of wear or damage), we’ll notify you and return the item back to you.
Please note: Shipping fees are non-refundable unless we made an error in your order.
6. Damaged or Incorrect Items
Received the wrong item or something damaged? We're so sorry! Please contact us within 3 days of delivery with photos of the issue so we can make it right—either with a replacement or a full refund
7. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
Check your bank or credit card account
Contact your payment provider (processing times may vary)
Still stuck? Email us at [email protected], and we’ll help out
8. Contact Us
For all return and refund questions, please reach out: